Dr. Alison Green, Professor

Degrees Held:

• PhD in Organizational Learning and Instructional Technology – University of New Mexico

Career Highlights:

• Co-author of "Hospitality Learners Model", which examines many facets of hospitality and hospitality education
• Made numerous peer-reviewed presentations on education and the hospitality industry, including Journal of Hospitality & Tourism Education, Journal of Teaching in Travel & Tourism, and Journal of Hospitality & Tourism Research. Topics included learning models, students’ learning styles, students’ views of technology in learning, and the uses of technology in classrooms.
• Author of several studies, including “How We Complain: The Effect of Personality on Complaint Channels” and “The Impact of Mobile Device Use Policies on Employee Engagement: A Study of Generation Z in the Hotel Workplace”
• Examined the value of certification in the hospitality industry and determining what skills employers expect from graduates of food-and-beverage hospitality programs
• Created leadership training programs for nonprofits

Areas of Expertise:

• Human resources, education and organizational learning within the hospitality industry, including helping hoteliers identify key operating and sales opportunities

In which online program do you teach?

MBA with an emphasis in Hospitality and Tourism Leadership